Do we need the official WhatsApp Business API?

Integration

WhatsApp Business + ERPNext

Order updates, payment reminders and lead capture through WhatsApp Business API.

WhatsApp is where Indian businesses actually talk to customers. We wire it into ERPNext so confirmations, dispatch updates and reminders go out automatically, and inbound enquiries land in the CRM instead of a personal phone.

What the integration covers

Order confirmation and dispatch notifications
Payment and outstanding reminders
Inbound lead capture into Frappe CRM
Template message management and approval
Document delivery — invoices, challans, statements
Delivery status tracking against each message

Built to survive a bad day upstream

Every integration we build has retry handling, failure alerting and a documented runbook. An integration that fails silently is worse than no integration, because people keep trusting it.

More integrations

Other connections we build

Tally GST & E-Invoicing Payment Gateways Marketplaces & E-Commerce Hardware & Devices

Questions

Frequently asked questions

Yes for automated sending at volume. We help with provider selection and template approval as part of the integration.

Let's talk about what your business actually needs.

Tell us how you run today. We'll tell you honestly whether that needs a new system, a change to what you have, or neither.

Talk to our team +91 90394 90594