Business apps
Frappe Helpdesk
Ticketing with SLAs that actually escalate
Typically replaces
Shared inboxes, WhatsApp-only support, spreadsheet complaint registers
Frappe Helpdesk gives support teams a ticket queue with real SLA enforcement. We implement it with email and WhatsApp capture, escalation rules, and a knowledge base so repeat questions stop reaching a person.
Key capabilities
- Email, portal and WhatsApp ticket capture
- SLA timers with automatic escalation
- Assignment rules and workload balancing
- Canned responses and knowledge base
- Customer satisfaction capture on close
- Agent performance and backlog dashboards
Best for
- Businesses handling support over personal WhatsApp today
- Teams with no measurable response or resolution times
- Companies with service commitments they cannot evidence
More Frappe products
Others in the suite
Sectors
Where we deploy it
Retail & Wholesale
Multi-store retail and wholesale distribution with POS, stock and e-commerce connected.
Learn moreHealthcare
Hospital management and HMIS for hospitals, clinics and diagnostic centres.
Learn moreEducation
School and institution management — admissions, fees, attendance, academics and parent communication.
Learn moreQuestions
Frequently asked questions
Yes — tickets attach to the customer and, where relevant, to the serial number or item, so service history sits with the record.
Considering Frappe Helpdesk?
Tell us how you run today. We'll tell you honestly whether that needs a new system, a change to what you have, or neither.